Shipping
We do not ship to PO Boxes.
We do not ship to third party addresses unless that address is known and can be verified by iSage.
iSage will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Goods will not be left at an unattended delivery address.
Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
Defective items
We take all possible care to ensure that the goods are not defective in any way prior to being shipped. We acknowledge however that there will be rare occasions when supplied product may be defective. We will replace any defective item if returned to us within 14 days of purchase. The exceptions are D-Link and Netcomm products, where replacement of faulty items are handled directly by each company. Please contact the company support phone number included with the packaging.
Items supplied by us in error
We take extreme care to ensure that the product shipped is exactly what was ordered. We acknowledge however that there will be rare occasions when products may be supplied by us in error. We accept the return of such items only if they are unopened and in their original condition. If such an item/(s) is returned, you will have the choice of requesting an exchange for the correct item originally paid for or for a full refund of the price you paid for the incorrect item.
Exchanged items.
We advise customers to choose carefully when purchasing. We will happily exchange products which have been purchased by you in error providing that they are unopened and in original condition and that they are returned to us within 14 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer. A further postage and package will be charged in association with the supply of the new product.
Returned items.
Returns for refund will only be accepted within 14 days of purchase. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned items must be unopened and in original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell.
When returning an item please fill out enclosed product return form (available here)
Paradise Point
Australia, 4216
