iSage Acceptable Use Policy and "Terms and Conditions"


 

By using or subscribing to any iSage Internet services, you are subject to the following acceptable use policy and "Terms & Conditions".

1. Things You Should Know

1.1Customer Support is available via telephone, Monday to Friday from 8:30am to 6pm Eastern Standard Time (excluding public holidays) and On-Line Support is provided 24hrs a day via the Members Area, to assist you with any services we provide.
1.2"iSage, our, us or we", refers to iSage ABN 69 621 500 909 and "system" refers to any device, computer, network or telephone circuit used by us to supply your service/s and "you" or "your" refers to you our customer. A reference guide to other terms used in our website may be found on the Internet Terms - Glossary page.
1.3We may keep records about you and your use of our services, while respecting your privacy at all times.
1.4You indemnify us for any loss, damage or injury (including without limitation any loss of profit, indirect, consequential or incidental loss, damage or injury) arising from your use of our services.
1.5You indemnify us for any inability to provide services which are beyond our control, as we cannot guarantee that any service will be available at any given time or that any files, information or services will be error free or fault free.
1.6If we don't enforce all parts of this agreement, you should not interpret this as a variation of this agreement.
1.7You are responsible for paying us for all services used under your account and name.
1.8If you make a complaint about our service/s, it will be carefully investigated and resolved according to our Complaint Handling Policy.
1.9You are responsible for making sure you comply with these Terms & Conditions of service.
1.10For your own security you must not disclose any username or passwords we provide to you.
1.11You are not allowed to resell this service or assign or transfer this agreement to another person or corporation.
1.12You are responsible for providing any equipment necessary for you to connect and access our service/s.
1.13You are responsible for any data, files, content or directories you place on our servers, and you may not place, store or relay software or information on our system which is unlawful or is disruptive to our system.
1.14You must make sure that any data that you store and/or transmit on our system does not infringe any copyright, trademark, patent or proprietary rights of others, and is not libelous, illegal, harmful, defamatory, harassing, abusive, or threaten anyone.

Personal homepage use is to be non commercial in nature, and contain no email scripts.
1.15We perform regular backups, however it is your responsibility to perform and maintain backups of your own files and data.
1.16Your telephone service/s is provided via the voice carrier we choose and to the standard provided to us and your telephone service/s will cease to be our obligation if you transfer your service to another provider.
1.17This agreement is governed by the laws in the state of Queensland, Australia.
1.18 The iSage Web Site, Fair Use Policy, Privacy Policy, Standard Forms of Agreement and Application Forms (below) form part of these Terms & Conditions of service.
1.19If you do not accept our Terms & Conditions of service, you should not use our services.

2. About our Plans & Pricing

2.1 Your services are provided and billed on a monthly basis (month to month) from the 1st of each month.
2.2You will be charged monthly access charges, line rental/s, call charges and relevant service charges as per the published rates, terms and conditions on the iSage Web Site and unused calls or data do not carry over to the next month.
2.3Unused portions of any dialup, ADSL and webhosting plans are not refundable.
2.4You are charged on a per second basis for any timed telephone calls.
2.5We will provide you with a least 30 days notice of any changes that may affect your service.
2.6Promotional plans, may be subject to special conditions as per the iSage Web Site.
2.7Plan changes may be made by submitting a new signed Customer Modification Form.
2.8Special plans, rates and Terms and Conditions may vary and are as advertised on the iSage Website.

3. Our Payment and Service Terms

3.1Payment method is via a valid Credit Card, Direct Deposit, Direct Debit Authority, Cheque or Money Order with strict payment terms, designed to streamline accounting.
3.2 Your Credit Card will be debited between the 1st and the 5th day of each month, and your Direct Debit processed on or after the 18th of each month.
3.3 Your Direct Deposit (EFT), Cheque or Money Order payment must be received no later than the 15th of each month.
3.4Your Services are charged in advance and your telephone calls or excess data charges are billed in arrears.
3.5Itemised invoices are available from your Members Area on or after the 3rd of each month.
3.6Your Credit Card will be billed by iSage Internet, isage.aunz.net, and this is the name will appear on your Credit Card Statement.
3.7First Payment Notice: Is sent via e-mail to the e-mail address you have nominated on the 1st day of each month.
3.8Payment Reminder: Is sent via e-mail to the e-mail address you have nominated on the 7th day of the month.
3.9Final Payment Notice: Is sent via e-mail to the e-mail address you have nominated on the 12th day of the month.
3.10 If you request a paper invoice to be posted or faxed to you, we will charge your account $2.50 each time.
3.11 A $10 administration fee will be charged to your account if your credit card or direct debit details change or the monthly transaction is declined, and you do not notify iSage before COB on the 15th day of the billing month.
3.12You must regularly check the E-mail address you have provided on your application form, and or the Members Area, for important notices from iSage Internet, as all notices are deemed to have been sent by iSage Internet when date stamped by our sending mail server and or posted in the Members Area.
3.13Your first monthly payment will include any pro-rata charges for the previous month which are calculated on a daily basis. This alligns your account with our monthly billing cycle as per Section 2.1 of this AUP
3.14If you dispute an individual amount on your charges, you must pay the undisputed amount and the amount you are disputing will be investigated and resolved before your next account falls due.
3.15If your account is not paid by the due date, we may suspend or disconnect your service/s without further notice and you may be charged a $99.00 re-connection fee. We may instruct a debt collection agency to recover any money you owe us. You will be responsible for any collection fees (including legal fees and any other costs) incurred by iSage as a result of the collection of outstanding monies including interest at the rate prescribed by the Supreme Court Act plus 4% calculated daily and compounded monthly.
3.16If you close your service with us, either by transferring away to another provider (churning) or disconnecting your active service, you must provide us with at least 30 days notice in writing, via Members Area customer service ticket, letter or fax. Your service will then cease at the end of the next full billing period.
3.17If you relocate your ADSL or ADSL2 service to a new premises within 6 months of it's activation with iSage, an early service termination fee of $99.00 will be charged to remove the ADSL or ADSL2 service. Disconnection of the standard telephone line which also carries the ADSL or ADSL2 Service may cause the ADSL or ADSL2 Service to be terminated. (If this occurs you will be liable to pay all ADSL or ADSL2 Service reinstallation costs)
For month to month contracts: $99 Disconnection Fee if relocating or removing ADSL service within first six months .
For 12, 18 or 24 month contracts: Early Termination fee of $198 within first 6 billing periods, or $99 after 6 and before end of term billing periods.

3.18Your service/s may be terminated immediately, if you breach any of our Terms & Conditions and you are personally liable for any money owing to us even if you have signed the application on behalf of a corporation, business or other party.
3.19If your final account is less than the amount of your security deposit, we will refund you the difference and if your final account is greater than the amount of your security deposit, we will apply the security deposit amount to your final account after you have paid us the difference. Customers who joined prior to1st May 2006 are subject to the Leaving Fee conditions in force when they joined. Customers who joined after 1st May 2006 incur any service fees as advertised on the Rate Card on the iSage service plan page.
3.20All refunds including Security Deposits will be processed on or after the 15th of each month.

AUP Version: 2.7
Last Updated: 29th July 2010

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